Privacy Policy

Welcome to Nea Casino. We protect your privacy and handle your personal data with transparency and integrity. This Privacy Policy outlines how Nea Casino collects, uses, stores, and protects the information you provide when you use our services. It also details your rights regarding your personal data. By accessing or using Nea Casino, you agree to the terms of this Privacy Policy. Read it carefully to understand our practices.

Nea Casino operates in full compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. Our goal is to provide a secure and enjoyable gaming experience while safeguarding your personal information.

We collect various types of information to provide and improve our services to you. This includes:

• Personal Identifiable Information (PII): This includes data you provide directly during registration and verification, such as your full name, date of birth, gender, email address, postal address, phone number, and identification documents (e.g., passport, driving licence).
• Financial Information: Details related to your deposits and withdrawals, including payment method details (e.g., bank account numbers, credit/debit card numbers, e-wallet information). Nea Casino does not store full credit card numbers, only partial information for transaction identification.
• Transactional Data: Records of your betting activities, deposits, withdrawals, and other transactions on Nea Casino.
• Technical Data: Information about your device and how you access our services, including IP address, browser type and version, operating system, device identifiers, and timestamps.
• Usage Data: Information about your interactions with our website and services, such as pages visited, features used, and time spent on our platform.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and customer support interactions.
• Publicly Available Information: In some cases, we may collect information from publicly accessible sources to verify your identity or for fraud prevention purposes.

Nea Casino uses the collected information for several essential purposes:

• To Provide and Manage Our Services: This includes processing your registration, managing your account, facilitating deposits and withdrawals, and allowing you to participate in games.
• To Personalise Your Experience: We may use your data to tailor our services, offers, and content to your preferences, improving your experience at Nea Casino.
• For Security and Fraud Prevention: We use your information to detect and prevent fraudulent activities, money laundering, and other illegal actions, creating a safe environment for all users.
• To Comply with Legal and Regulatory Obligations: This includes age verification, "Know Your Customer" (KYC) checks, reporting to regulatory authorities, and adhering to responsible gambling guidelines.
• For Customer Support: To respond to your inquiries, resolve issues, and provide assistance when you contact our support team.
• For Marketing and Promotions: With your consent, we may send you information about promotions, bonuses, new games, and other offers from Nea Casino that we believe may interest you.
• For Analytics and Service Improvement: We analyse usage patterns to understand how our services are used, identify areas for improvement, and develop new features.

Nea Casino processes your personal data based on one or more of the following legal grounds:

• Performance of a Contract: Processing is necessary for the performance of the contract with you, specifically to provide you with our gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Nea Casino is subject, such as anti-money laundering (AML) laws and licensing requirements.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Nea Casino or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. This includes fraud prevention, network and information security, and improving our services.
• Consent: In specific situations, we may ask for your explicit consent to process your data for certain purposes, such as sending marketing communications. You may withdraw your consent at any time.

Nea Casino may share your personal data with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, customer service platforms, and marketing agencies. These providers are contractually bound to protect your data and use it only for the purposes specified by Nea Casino.
• Regulatory and Law Enforcement Authorities: We may disclose your information when required by law, regulation, or legal process, or to cooperate with government and law enforcement agencies.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with organisations involved in fraud detection and prevention.
• Group Companies: Your data may be shared with other entities within our corporate group for operational and business purposes, provided they adhere to this Privacy Policy.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

We do not sell your personal data to third parties for their independent marketing purposes.

Nea Casino implements robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorised personnel who require it to perform their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and privacy best practices.

While we protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security protocols.

Under applicable data protection laws, you have several rights regarding your personal data. Nea Casino helps you exercise these rights:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to Be Forgotten): You may request the deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You can request that we restrict the processing of your data in certain situations.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent for processing, you may withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, contact us using the details provided in the "Contact Us" section.

Nea Casino uses cookies and similar tracking technologies to improve your experience, analyse website usage, and for marketing purposes. Cookies are small text files placed on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling basic features like page navigation and access to secure areas of the website.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information anonymously. This helps us improve our services.
• Functionality Cookies: These are used to remember your preferences and choices, such as your username or language settings, to provide a more personalised experience.
• Marketing/Targeting Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of Nea Casino.

Nea Casino retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing.

For example, we typically retain account and transactional data for a minimum period required by anti-money laundering and gambling regulations, which can be several years after account closure. Marketing consent data is retained until you withdraw consent. We periodically review our data retention practices to ensure compliance with applicable laws.

As Nea Casino operates globally, your personal data may be transferred to, and stored in, countries outside your jurisdiction, including countries outside the European Economic Area (EEA), where data protection laws may differ. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights, such as:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Using standard contractual clauses approved by the European Commission.
• Implementing other legally recognised mechanisms for data transfer.

By using Nea Casino, you acknowledge and agree to such international transfers.

Nea Casino is strictly for individuals aged 18 or over, or the legal age for gambling in their jurisdiction, whichever is higher. We do not knowingly collect personal data from individuals under this age. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information from our records.

If you believe that a minor has provided us with personal information, contact us immediately.

Nea Casino reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by sending an email notification.

Review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by Nea Casino, contact our Data Protection Officer:

Email: [email protected]

Postal Address: Contact us via email for our registered office address details.

We resolve any privacy-related issues promptly and efficiently.